ADMISSION OPEN DAE Telecom,Electronics,Electrical,Civil,Mechanical 3219606785 Qatar Kuwait KSA UAE

Saturday, December 7, 2019

Airlines Reservations, eTicketing & PNR Management Training course

outline:

Lesson 1 - Introduction, signing in and out, encode and decode

Part 1 - Introduction to the course

Part 2 - Signing in and out of a System

Part 3 - Agent work areas

Part 4 - Encode cities and airports

Part 5 - Decode cities and airports

Part 6 - Encode and decode airlines

Lesson 2 - Displaying a PNR

Part 1 - Display a PNR

Part 2 - Similar name lists

Part 3 - Redisplay PNR

Part 4 - PNR subfields

Part 5 - PNR history

Part 6 - Record locator return

Lesson 3 - Timetables, availability, schedules, access types

Part 1 - Timetable displays

Part 2 - Return timetables

Part 3 - Basic flight availability

Part 4 - Availability from a timetable

Part 5 - Schedule displays

Part 6 - Flight information

Part 7 - Availability access levels

Lesson 4 - Return availability, availability change entries,

airline alliances

Part 1 - Journey types

Part 2 - Return availability

Part 3 - Availability change entries

Part 4 - Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 - Building a PNR

Part 1 - Booking seats on nonstop and direct flights

Part 2 - Booking seats on connections

Part 3 - Enter basic name elements

Part 4 - Enter name elements with PTCs

Part 5 - Enter contact elements

Part 6 - Enter a ticketing element

Part 7 - Enter a received-from element

Part 8 - Build and end a complete PNR

Part 9 - Priority waitlist

Part 10 - Open segments

Part 11 - ARNK segments

Lesson 6 - Practice building a PNR

Part 1 - Practice building a PNR I

Part 2 - Practice building a PNR II

Lesson 7 - E-mailing, Frequent Flyer Element

Part 1 - E-mail element

Part 2 - Frequent flyer element

Lesson 8 - General remark, OSI elements, SSR elements

Part 1 - General Remark Element

Part 2 - OSI Element

Part 3 - SSR Element

Part 4 - TSA Secure Flight documentation

Lesson 9 - Canceling and changing PNR elements

Part 1 - Canceling mandatory elements

Part 2 - Change ticketing and phone elements

Part 3 - Update name elements

Part 4 - Canceling optional PNR elements

Part 5 - Changing address and general remark elements

Part 6 - Changing OSI elements

Part 7 - Changing SSR elements

Part 8 - Rebooking itinerary segments

Part 9 - Split a PNR in six steps

Lesson 10 - Advance seating requests

Part 1 - Basic seating request

Part 2 - Seating requests with area preference

Part 3 - Seating requests with psgr type

Part 4 - Entering a seat wish

Lesson 11 - Seat maps and booking specific seats

Part 1 - Seat map from a PNR

Part 2 - Seat map from availability

Part 3 - Request specific seats

Part 4 - Specific seat wish

Part 5 - Modify seating elements

Part 6 - Paid seating

Lesson 12 - Fare displays and rules

Part 1 - Classes of service, normal and excursion fares

Part 2 - Fare displays

Part 3 - Fare displays for a specific carrier

Part 4 - Fare displays with specific dates

Part 5 - Fare displays for a specific fare type

Part 6 - Fare display with taxes

Part 7 - Fare display with combination of modifiers

Part 8 - Changing fare displays

Part 9 - Fare notes

Part 10 - Displaying specific categories of fare notes

Lesson 13 - Pricing itineraries

Part 1 - Basic itinerary pricing

Part 2 - Moving to a single passenger pricing display

Part 3 - Best buy pricing

Part 4 - Stored pricing

Part 5 - Displaying a TST from a list

Part 6 - Form of payment**US and Canada

Part 7 - Form of payment**all other countries

Part 8 - Miscellaneous fare elements

Lesson 14 - Issuing tickets

Part 1 - Introduction to ticketing

Part 2 - Electronic ticketing

Part 3 - Issuing electronic tickets

Part 4 - Interline electronic tickets

Part 5 - Ticketing with consolidator fares

Part 6 - Issuing paper tickets

Part 7 - Voiding tickets

Part 8 - Ticket exchange overview

Lesson 15 - Issuing EMDs

Part 1 - Ancillary services and EMDs

Part 2 - Pricing an ancillary service

Part 3 - Issuing an EMD

Part 4 - Standalone EMDs

Lesson 16 - Queues

Part 1 - Introduction to queues

Part 2 - Taking queue counts

Part 3 - Queue placement

Part 4 - Option element

Part 5 - Accessing a queue

Part 6 - Removing a PNR from queue

Part 7 - Placing a PNR on the delay queue

Lesson 17 - Queue Tasks

Part 1 - Changing segment status

Part 2 - Queue task: waitlist clearance queue

Part 3 - Queue task: schedule changes

Part 4 - Queue task: confirmation queue

Part 5 - Queue task: waitlist assurance

Part 6 - Queue task: consolidator fares

Lesson 18 - Calculator and currency functions, minimum connect

times

Part 1 - System calendar functions

Part 2 - System clock functions

Part 3 - System calculator functions

Part 4 - Currency conversion

Part 5 - Minimum connecting times

Lesson 19 - Help system & Advanced Information

Part 1 - Using the Help system

Part 2 - Using the AIS

Cell: O321-9606785, O3035530865, O331-5145601, O3495021336,

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Tel: +92 303 5530 865 & +92 321 9606 785

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